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Shipping & Returns

Shipping Policy

Processing Time: Orders ship within 3-5 business days of payment confirmation, excluding weekends and holidays. Custom commissions require 2-6 weeks and timeline will be specified in writing at time of order. Processing times are estimates and not guarantees.

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Shipping Methods & Costs:

  • Prints & Books: Standard shipping via USPS/UPS (estimated 3-7 business days)

  • Original Paintings: Insured shipping with adult signature required

  • International Orders: Available with buyer responsibility for all customs duties, taxes, and fees

Risk of Loss: Risk of loss and title pass to buyer upon delivery to carrier. We recommend insurance for high-value items.

Shipping Delays: We are not liable for delays caused by weather, carrier issues, customs, or other circumstances beyond our control.

Return & Exchange Policy

Return Period: 14 days from delivery date. Return requests must be initiated by contacting us at [email] with order number.

Returnable Items:

  • Prints and books in original, undamaged condition

  • Items damaged during shipping (report within 48 hours)

  • Items materially different from written description

Non-Returnable Items:

  • Original paintings and custom commissions (ALL SALES FINAL)

  • Items damaged after delivery

  • Items not in original packaging

  • Digital products

Return Procedure:

  1. Email return request within 14 days with photos if claiming damage

  2. Await return authorization number (RMA) - items shipped without RMA will be refused

  3. Package securely and ship with tracking within 5 days of RMA issuance

  4. Refunds processed within 7-10 business days after inspection

Return Costs: Buyer pays return shipping except for our errors or shipping damage. Restocking fee of 15% may apply to returns not due to our error.

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Refunds & Payments

Refund Method: Original payment method only. Custom orders require 50% non-refundable deposit.

Refund Timeline: 7-10 business days after item inspection. Refunds subject to deduction for damage, missing items, or restocking fees where applicable.

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Limitation of Liability

MAXIMUM LIABILITY: Our total liability for any claim shall not exceed the purchase price of the item. We are not liable for indirect, consequential, or incidental damages.

COLOR ACCURACY: Monitor display variations may affect color perception. Colors may vary slightly from screen display.

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Dispute Resolution

Governing Law: This policy is governed by the laws of Maryland. Any disputes shall be resolved in the courts of Montgomery County, Maryland. 

Binding Arbitration: Disputes over $500 may be subject to binding arbitration at our discretion.

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General Terms

Policy Changes: We reserve the right to modify this policy at any time. Current version governs all orders.

Severability: If any provision is deemed invalid, remaining provisions remain in effect.

Force Majeure: We are not liable for delays or failures due to acts of God, government actions, strikes, or other circumstances beyond our reasonable control.

 

IMPORTANT: This policy constitutes part of your purchase agreement. Please read carefully before ordering.

Policy effective 8/7/2025.

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Questions: contact pastorkwesioginga@yahoo.com or 310.367.7805

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